AGB
TERMS OF SERVICE
Last updated: 4 September 2026
1. Seller and Scope
These Terms of Service apply to purchases and use of the online store LUNA – Online Pet Shop at luna-pet.shop.
The contractual seller is:
Vakhtang Aliokhin
Sole proprietor / Einzelunternehmer
trading under AUST & VOGG
and LUNA – Online Pet Shop
Jülicher Straße 6A
13357 Berlin
Germany
Telephone: +49 178 384 7935
Email: lunaonlinepetshop@gmail.com
VAT ID: DE370549128
References in these Terms to “LUNA – Online Pet Shop”, “LUNA”, “we”, “us” or “our” refer to Vakhtang Aliokhin as the operator and contractual seller.
Our online store is operated using the Shopify e-commerce platform.
These Terms apply primarily to consumers purchasing goods for private purposes. Mandatory consumer rights under applicable law remain unaffected by these Terms.
2. Use of the Online Store
You may use our website and online store only for lawful purposes.
To place an order, you must have the legal capacity required to enter into the relevant purchase contract. Where a person who has not reached the applicable age of majority places an order, the consent of a parent or legal guardian may be required.
You are responsible for ensuring that information provided when placing an order, including your name, billing address, delivery address, email address and payment information, is complete and accurate.
If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.
3. Products and Product Information
We make reasonable efforts to describe and display our products accurately.
Product photographs, illustrations, dimensions, colors and other visual representations are intended to provide an accurate impression of the relevant product. However, minor differences may occur because of screen settings, lighting, manufacturing tolerances or differences between individual production batches.
Such minor differences do not affect your statutory rights where the goods materially differ from the agreed characteristics or are defective or non-conforming.
Product descriptions, specifications and availability may be updated where necessary. Changes made after a purchase contract has been concluded do not alter the agreed characteristics of an order already accepted.
We may discontinue products or particular variants at any time before a binding purchase contract has been concluded.
4. Availability
Product availability and inventory information displayed in the store are based on information available to us and, where applicable, information supplied by our fulfillment partners or suppliers.
Despite reasonable inventory controls, a product may occasionally become unavailable after an order has been submitted.
If we are unable to supply a product, we will inform you as soon as reasonably possible. Any payment received for goods that cannot be supplied will be refunded using the applicable payment method.
5. Ordering and Conclusion of Contract
The presentation of products in our online store does not itself constitute a binding offer by us to conclude a purchase contract. It is an invitation for you to submit an order.
By completing the checkout process and activating the button that clearly indicates an obligation to pay, you submit a binding offer to purchase the products contained in your order.
After you submit an order, you will normally receive an electronic acknowledgement confirming that we have received it. Unless expressly stated otherwise, an automated acknowledgement of receipt does not itself constitute acceptance of your offer.
A purchase contract is concluded when we expressly confirm acceptance of your order, confirm dispatch of the goods, or dispatch the goods, whichever occurs first.
Where an immediate payment method is used, the processing or reservation of a payment does not prevent us from refunding the payment if the order cannot be accepted or fulfilled.
We reserve the right to reject an order where there is a legitimate reason to do so, including product unavailability, an obvious pricing error, suspected fraud, inability to deliver to the stated destination, or legal or regulatory restrictions.
Mandatory consumer rights remain unaffected.
6. Order Confirmation and Correction of Errors
Before submitting your order, you are responsible for reviewing the products, quantities, variants, delivery address and other information shown during checkout.
The checkout process allows you to identify and correct input errors before submitting the order.
After an order is placed, an order confirmation or acknowledgement will normally be sent to the email address provided during checkout.
You should retain the order confirmation and these Terms for your records.
7. Prices
The price applicable to your purchase is the price displayed for the relevant product when the order is submitted, subject to the correction of obvious errors.
For sales to consumers where applicable law requires VAT or other mandatory price components to be included in the displayed price, the displayed consumer price is the applicable total product price including such mandatory components.
Any additional shipping or delivery charges applicable to an order will be disclosed before you submit the order.
Where a price reduction or promotional reduction is announced, reference prices and reductions will be presented in accordance with applicable price-indication legislation.
Prices and promotions may change for future orders without prior notice. A subsequent price change does not alter a purchase contract that has already been concluded.
8. Payments
The payment methods currently available are displayed during checkout.
Depending on the payment method selected, payment services may be provided by Shopify, PayPal, financial institutions or other payment-service providers.
You must be authorized to use the payment method selected.
You agree to provide accurate and complete payment information.
Where payment authorization fails or payment cannot be completed, we may decline or cancel the affected order.
The terms and privacy policies of the relevant payment provider may also apply to its payment-processing services.
9. Shipping and Delivery
Available delivery destinations, delivery methods, shipping charges and estimated delivery times are displayed in our store, Shipping Policy or checkout where applicable.
Delivery periods are estimates unless a specific binding delivery date has expressly been agreed.
We may use third-party suppliers, warehouses, fulfillment providers and carriers to prepare and deliver orders. The use of such service providers does not change the fact that your purchase contract is with us.
We will use reasonable efforts to deliver products within the indicated delivery period.
Where delivery is delayed because of circumstances outside our reasonable control, we will take reasonable steps to minimize the effects of the delay. Your statutory rights in the event of delayed delivery remain unaffected.
10. Risk of Loss or Damage
For purchases made by consumers, the risk of accidental loss of or damage to the goods passes to you when you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
If you independently commission a carrier that was not offered or previously identified by us, different statutory rules regarding transfer of risk may apply.
Nothing in these Terms limits mandatory consumer-protection rules regarding delivery or transfer of risk.
11. International Orders, Customs and Import Charges
We may offer delivery to countries outside Germany and outside the European Union.
For deliveries outside the relevant customs or tax territory, customs duties, import VAT, sales taxes, brokerage charges or other governmental charges may arise.
Where such charges are not expressly stated as included in the purchase price or collected at checkout, they may be charged separately by customs authorities, carriers or other competent authorities.
The customer is responsible for such legally applicable import charges to the extent permitted by applicable law.
Customs procedures may also cause additional delivery time that is outside our direct control.
12. Cancellation, Withdrawal and Returns
Your rights concerning cancellation, statutory withdrawal, returns and refunds are described in our Return and Refund Policy, which forms part of these Terms.
Consumers located in the European Union or European Economic Area may have a statutory right to withdraw from a distance contract without giving a reason, subject to statutory requirements and exceptions.
Nothing in these Terms restricts a statutory right of withdrawal or other mandatory consumer right.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to stop fulfillment, but cancellation before dispatch cannot always be guaranteed once fulfillment has begun.
13. Defective or Non-Conforming Products
Your statutory rights regarding defective, damaged or non-conforming goods remain fully applicable.
If a product is defective, damaged, materially different from the agreed description, or you receive the wrong item, please contact us at:
Depending on the circumstances and applicable law, you may be entitled to remedies such as repair, replacement, price reduction, termination of the contract, refund or damages.
Nothing in these Terms limits statutory rights relating to defective goods or product conformity.
Any manufacturer's or supplier's voluntary guarantee is additional to, and does not replace, your statutory rights against us as the seller.
14. Third-Party Fulfillment and Suppliers
We may use third-party suppliers and fulfillment providers to store, package or ship products directly to customers.
Such arrangements are internal fulfillment arrangements and do not normally make the supplier or fulfillment provider your contractual seller.
Unless expressly stated otherwise, questions concerning your purchase, delivery, defects, refunds or returns should be directed to LUNA – Online Pet Shop, not to the underlying supplier.
15. Shopify
Our online store uses technology and services provided by Shopify.
Shopify provides the technical e-commerce platform that enables us to operate the store. Unless expressly stated otherwise, Shopify is not the seller of products purchased from LUNA – Online Pet Shop.
The purchase contract for products offered by us is concluded between you and us.
Certain technical, payment, privacy or platform-related services may nevertheless be provided or processed by Shopify in accordance with Shopify's applicable terms and privacy information.
16. Third-Party Services and Links
Our website may contain links to websites, applications, payment services or other services operated by third parties.
We do not control third-party websites and are not responsible for their independent content, terms, availability or privacy practices.
If you use a third-party service, the terms and policies of that provider may apply in addition to these Terms.
Nothing in this section excludes liability that cannot lawfully be excluded.
17. Intellectual Property
Unless otherwise indicated, the content of our website, including our branding, store design, original text, graphics, logos and other original material, is owned by us or used under license.
Third-party trademarks, product images, product information and other intellectual-property rights remain the property of their respective owners.
You may use our website for your personal, non-commercial shopping purposes.
You may not reproduce, distribute, republish, commercially exploit or systematically extract protected website content without the permission of the relevant rights holder, except where such use is permitted by law.
18. Reviews, Comments and Feedback
If you voluntarily submit a product review, comment, photograph or other feedback to us for publication, you confirm that you have the necessary rights to provide that material.
To the extent necessary for operating and promoting our store, you grant us a non-exclusive, worldwide and royalty-free right to reproduce, display and publish such material in connection with our products, website and marketing, subject to applicable law and privacy rights.
We may remove reviews or other content where they are unlawful, abusive, fraudulent, misleading, infringe third-party rights, contain malicious software or otherwise violate applicable law or these Terms.
19. Prohibited Uses
You may not use the website or Services:
- for unlawful or fraudulent purposes;
- to infringe intellectual-property, privacy or other legal rights;
- to transmit viruses, malware or harmful code;
- to attempt unauthorized access to systems or accounts;
- to interfere with the security or proper functioning of the website;
- to impersonate another person;
- to submit fraudulent orders or payment information;
- to collect personal information unlawfully;
- to engage in abusive automated scraping or technical activity that materially disrupts the Services; or
- for any other activity prohibited by applicable law.
We may restrict access to the website where reasonably necessary to protect our systems, customers or legal rights.
Any restriction of website access does not affect contractual or statutory rights relating to orders already concluded.
20. Accuracy of Website Information
We make reasonable efforts to keep information in our store accurate and current.
Occasional typographical, technical or administrative errors may nevertheless occur.
Where an obvious pricing, description or availability error is discovered before a contract has been concluded, we may correct that information.
Where an error affects an order after a contract has already been concluded, we will handle the matter in accordance with applicable contract and consumer-protection law.
We will not use this clause to remove or reduce mandatory consumer rights.
21. Liability
We are liable without limitation:
- for damage caused intentionally or through gross negligence;
- for injury to life, body or health resulting from intentional or negligent breach of duty;
- where liability arises under mandatory product-liability law;
- where we have expressly assumed a guarantee to the extent of that guarantee; and
- where mandatory law otherwise prohibits exclusion or limitation of liability.
In the case of ordinary negligence involving the breach of an essential contractual obligation whose fulfillment is necessary for proper performance of the contract and on whose fulfillment the customer may regularly rely, our liability may be limited to the foreseeable damage typical for the contract, to the extent permitted by law.
Otherwise, liability for ordinary negligence may be excluded to the extent legally permitted.
The above provisions also apply, where legally permissible, to our legal representatives, employees and fulfillment agents.
Nothing in these Terms excludes or limits statutory consumer remedies for defective or non-conforming goods.
22. Events Outside Our Reasonable Control
We are not responsible for failure or delay caused by events outside our reasonable control, such as severe transportation disruption, natural disasters, governmental action, customs disruption, war, civil disturbance, major technical infrastructure failures or comparable events.
This provision applies only to the extent permitted by law.
We will take reasonable steps to reduce the effect of such events and will inform affected customers where appropriate.
Mandatory rights relating to delayed or impossible performance remain unaffected.
23. Privacy
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Because our store is hosted on Shopify, Shopify and other service providers may process personal information in connection with operating the store, processing payments, providing technical services and fulfilling orders.
Please review the Privacy Policy available on our website for more information regarding the collection, processing, storage and sharing of personal information and your applicable privacy rights.
24. Changes to These Terms
We may revise these Terms where reasonably necessary, for example because of changes in law, our Services, payment methods, fulfillment arrangements or technical requirements.
Changes to these Terms apply to future use of the store and future orders from the effective date of the revised Terms.
Unless mandatory law permits otherwise, changes made after a purchase contract has been concluded do not retroactively alter the contractual terms applicable to that existing order.
The version applicable to an order is generally the version in force when the order is placed.
25. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain unaffected.
The invalid or unenforceable provision will be treated in accordance with applicable statutory law rather than being replaced by a provision that disadvantages the consumer beyond what applicable law permits.
26. Governing Law
These Terms and purchase contracts concluded through the store are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), to the extent that such choice of law is legally permissible.
If you are a consumer and mandatory consumer-protection provisions of the law applicable in your country of habitual residence provide you with greater protection, this choice of German law does not deprive you of those mandatory protections.
27. Jurisdiction
For consumers, the competent courts are determined by the applicable mandatory rules of jurisdiction.
Nothing in these Terms requires a consumer to bring a claim exclusively before a court in Berlin where applicable consumer law provides another competent forum.
Where the customer is a merchant, legal entity under public law or special fund under public law, and an agreement on jurisdiction is legally permitted, Berlin, Germany shall be the place of jurisdiction.
28. Entire Agreement
These Terms, together with the policies expressly incorporated into them, including the applicable Return and Refund Policy, Privacy Policy and Shipping Policy, govern purchases made through the online store.
Mandatory statutory rights and information provided to consumers before conclusion of a specific contract remain unaffected.
29. Contact
Questions concerning these Terms, products or orders may be sent to:
Vakhtang Aliokhin
AUST & VOGG
LUNA – Online Pet Shop
Jülicher Straße 6A
13357 Berlin
Germany
Telephone: +49 178 384 7935
Email: lunaonlinepetshop@gmail.com
VAT ID: DE370549128